calling our Membership Services Office at 303.296.1212 (or toll free at 1.800.727.8812) during business hours; or
mailing your address change to:
P.O. Box 1740
Denver, CO 80201-1740
When does my membership expire?
If you made a one-time donation, your membership is good for one year from the date that you make your pledge. You should receive a renewal notice several months before your membership expires.
If you donated on a monthly basis (became a PBS12 Sustainer), your membership never expires and automatically renews each year.
Is my contribution tax deductible?
Contributions to PBS12 are tax deductible to the full extent allowed by law. The fair market value of any thank-you gifts received are not deductible. Anyone who makes a donation of $75 or more for a thank-you gift will be mailed a tax statement in January, showing their total contributions for the year and the fair market value of any gifts received. Anyone who makes a donation of $250 or more with no thank-you gift request will also be mailed a tax statement in January. Please consult your tax adviser.
I have already sent in my contribution. Why did I get another notice?
To use as much of your donation for programming as possible, we print and send out renewal notices in bulk. This requires several weeks for a renewal letter to get printed and mailed. Your contribution and our notice probably crossed in the mail.
I still have three months left on my membership. Why are you sending me a renewal notice now?
It is so important that we keep our members that we start sending out renewal notices in advance of your membership expiration date. If you renew early, you will still get a full year’s membership; membership will be extended for a full year.
How can I cancel my membership?
Your membership will expire in one year, but if you have recently made a pledge and need to cancel it, you have the following options:
If you made a pledge WITHOUT a thank-you gift:
Please contact our Membership Services Office online or by calling 303.296.1212 (or toll free at 1.800.727.8812) within 14 days of your pledge. Your credit card will be credited within two business days or you will be issued a refund check.
If you made a pledge WITH a thank-you gift:
Please contact our Membership Services Office online or by calling 303.296.1212 (or toll free at 1.800.727.8812) within 14 days of your pledge. If your gift has not yet been mailed, your credit card will be credited within two business days or you will be issued a refund check. If your gift has already been mailed, you will need to return it to PBS12 – unopened and unused – within 30 days. Once the gift has been received, your membership pledge will be credited in full.
PBS12 Sustainer questions
What is a PBS12 Sustainer?
A Sustainer is a member whose support automatically renews annually with ongoing contributions transferred monthly from a designated bank account or credit card.
What is the difference between a Sustainer and a regular member?
A regular (or one-time) membership is only good for one year, while a Sustaining membership never expires and automatically renews each year.
As a Sustainer can I receive a thank-you gift?
Yes, sustainers are eligible to receive a thank-you gift (or gifts) that are equivalent to your annual giving level.
How can I change or discontinue my ongoing giving?
You can increase, decrease, or discontinue your support at any time by contacting the PBS12 membership office online or by phone at 303.296.1212 during business hours (9am-5pm weekdays).
How can I update the credit/debit card or checking account information on my Sustainer Membership?
You can make updates to your information at any time by calling the PBS12 membership office at 303.296.1212 during business hours (9am-5pm weekdays).
If my card expiration date changed but my card number did not change, do I need to give you the card number again?
PBS12 adheres to all laws and regulations pertaining to its handling of member credit and debit card account information. Payment regulations require that PBS12 not store your actual credit card information on its servers. So, when you provide your new expiration date we will also need the card number.
How can I make a one-time donation in addition to my monthly giving?
Please visit our donation page or call 1.800.690.5234 (24 hours a day) to make an additional gift. Thank you!
As an ongoing Sustainer, how can I get one of the thank-you gifts that PBS12 is now offering?
We would be happy to send you the thank-you gift of your choice. You are eligible to receive a thank-you gift(s) of equal value to your total annual pledge amount.
Please contact the PBS12 membership office online or by phone at 303.296.1212 during business hours (9am-5pm weekdays) to let us know what gift you would like and we’ll confirm your eligibility.
As a Sustainer is my contribution still eligible for a match if I work for a Matching Gift company?
Yes, the match will be based on the full amount of your contribution. Companies participating in the Matching Gift program will only match once your entire contribution is received in full.
thank-you gift questions
How long does it take to receive my thank-you gift?
Under ordinary circumstances, thank you gifts are shipped within six weeks of a pledge. Because of COVID-19 and the necessary precautions we’re taking to keep our staff, members, and community safe, some thank you gifts may take a bit longer. We will do our best to notify individuals when we know of a delay.
If you are a PBS12 Sustainer (making an ongoing monthly donation), your gift will be approved after the first payment.
If you selected tickets to an event as your gift, please be assured that you will receive your tickets well in advance of the show (and will receive a phone call on the day they are mailed so you will know when to expect them).
Can you tell me a little more about pledge ticket offers?
PBS12 receives a limited block of tickets from the concert promoter, and assigns the tickets on a first-come first-served basis. Most of the promoters we work with can accommodate requests for handicapped seating, but please contact Membership Services online or by calling 303.296.1212 well in advance so we can make arrangements, as availability is limited.
After your credit card is charged, you will receive an email receipt confirming that you will receive the tickets you requested. If you did not provide an email address, you will receive a pledge confirmation by mail within a week of the credit card charge.
Tickets are mailed a minimum of two weeks before the concert date and a PBS12 representative will call to notify you when they are mailed. Occasionally, circumstances do not allow enough time to send tickets by mail. In this case a PBS12 representative will call to notify you that your tickets will be held for you at will-call. If your ticket package includes another item such as a DVD or CD, this item may be mailed to you separately.
My thank-you gift was damaged. Will Colorado Public Television replace it?
Colorado Public Television will replace damaged or defective items that are returned to the station within 30 days of receipt. Contact Membership Services online or by phone at 303.296.1212 (or toll free at 1.800.727.8812) during business hours.
Your membership pledge will be credited in full once your thank you gift has been returned – unopened and unused – to Colorado Public Television.
PBS12 Passport questions
If your question relates to PBS12 Passport, our most popular member benefit, please visit our Passport FAQ page.